.... random rants and rambles. no agenda. yet.

This week has been a very hard week, largely because of an Evil Computer Company that I don't want to name in case they sue me - and because I might want to sue them, depending on how mad I decide I am with them, which, at the moment, is swaying hormonally between Very Mad and UNSPEAKABLY MAD and Really Not Caring At All. However, if you're thinking of buying a new computer, please email me and I will tell you who they are so that you can give them a wide berth and avoid major stresses and ridiculous situations like the one I'm in.

Here is a list of some of ECC's sins, in no particular order (mainly because I'm so fed up that I can't remember the order in which everything happened).

* They have been here four times in the last 6 weeks or so to fix my computer. Have they fixed it? No.

* One of the failed-fixings was due to the fact that the bum-fluff-bearded "engineer" forgot to connect a wire. Upon return, he found this really funny and embarrassing, and expressed that his main concern was that his mates in the office were going to rib him about it, and did not seem at all bothered that it had eaten into my work hours. Again.

* Did I mention they have eaten into my work hours? Loads of them.

* And I actually need a computer to do my job? Hello?

* Have they apologised for the above? No.

* They are staffed by a bunch of 20 year olds who all need to go on some kind of customer relations course and learn how to say thank-you, and sorry, and above all, THE CUSTOMER IS ALWAYS RIGHT.

* They keep trying to make me use the phone, when I have told them repeatedly that I am Deaf and my preferred method of communication is email.

* They have ONE member of staff who is able to use email in the correct manner; in that she is able to press "reply" and "send" MOST of the time. Unfortunately she is merely the person who is responsible for booking the "engineers", i.e. not worth shouting at.

* They have not acknowledged my latest request for an engineer (which was two days ago!), nor any of my three requests for a refund, nor my threat of legal action or my other request for a simple one-lined reply. Reading forums, I realise with a heavy heart that I am not alone.

* I also realise that there's no chance of a reply for at least two days now because it's 7pm on a Friday night.

* All of the above has made me hate Vista, ECC and anything to do with desktop PCs. It's also given me a sore back because I'm having to use my laptop instead which is NOT GOOD FOR MY POSTURE.

And anyway, bum-fluff-beardy "engineer" left his tie in our garden (! I know !) and I am holding it to ransom, which makes me feel better in a silly, OTT and hormonal way.

Have a good weekend. And don't buy a computer!